HOTEL OPERATIONS SOFTWARE
Capture Guest Demand. Respond Faster. Grow Service Revenue.
“EMMA has been a game changer for us. We’ve alleviated pressure on our front desk team and are able to fulfill guest requests so much more quickly.”
Give each guest the right answer or service path the moment they ask.
EMMA answers calls, QR, and text interactions, resolves common questions automatically, and routes service requests to the right team — helping hotels capture more guest needs without adding front-desk pressure.
See how EMMA answers guests and routes each request to the right next step.
Explore EMMAMore guest questions, service requests, and multilingual examples.
Explore All EMMA ConversationsGet an estimate tailored to your hotel.
Adjust any slider or enter an exact value. If you’re not sure about call or task volume, we’ll estimate it from your room count.
Include common questions, guest requests, callbacks, and transferred calls.
Include guest requests and work shared across hotel departments.
Use a rough hourly average; exact payroll data isn’t required.
Include housekeeping, engineering, and other teams handling hotel requests.
From dining and parking to meetings, shuttle, rooms, and maintenance, HVT helps hotels increase service revenue, reduce team effort, and improve operational visibility.
Dining, meetings, parking, and transportation services guests can start from their phones.
Tools for hotel teams handling rooms, maintenance, scheduling, and staff communication.
Property and portfolio views for leaders who need to understand hotel activity.
EMMA helps hotels answer routine calls and route guest needs into visible service workflows.
HVT connects ordering, amenities, parking, shuttle and staff workflows so teams can act faster.
Dashboards help hotel leaders monitor requests, follow-through and property-level performance.
HVT connects with selected hotel systems so properties can build on the technology they already use.
Bring us one workflow your hotel struggles with.
